Review of Downtown Honda of Spokane

4 years ago

Dishonest people.

Dishonest people.
I took my car for making cold start noises and the salesman said that it will cost me about $70 for diagnosis. I agreed and left the car with them then the salesman called me saying that I have a leak in my return hose of the power steering system and the hose needs a replacement for $75 and that should take care of the issue. Then he said that I need to leave the car with them because they don't have the part till next day. I refused to leave the car and he said that they will charge me labor again which was $70 because"the technician has to put back everything together then take them apart again". I said okay. The next day I dropped the car there and then the same salesman called me to pick it up. He called the technician to explain what was going on and said that the noise didn't completely go away because I have to change my tensioner and serpentine belt. I asked him what part he changed and he pointed at the tiny return hose of the power steering system. The hose looked only cleaned, not new and I had changed my belt and tensioner not long ago. So I paid $150 for just topping a tiny amount of hydraulic fluid. The technician didn't even touch it to charge me double labor cost.

Always tell the salesman that you're only going to pay for one diagnosis and will only pay for one repair to fix the issue. Don't let them eleminate every possible cause by making you pay each time. That should not be your responsibility.