I was definitely looking forward to my stay here a...

I was definitely looking forward to my stay here at sls Beveraly hills! But It was definitely a very mediocre stay and absolutely didn t feel like a luxury experience . It started off with a bad front desk experience and a manager that didn t have managerial skills! The carpet smells, there s bad dust in my room ( I have pictures for proof) and the cleaning is not great! Honestly to me the experience doesn t align with the price or the idea of a luxury experience. Totally not worth it. I ve stayed at the one in Miami and I definitely was basing that experience off how this stay would be, but I am totally disappointed and I Will never come back. Although; I did voice my reasons to the staff and they did try to make my stay better by offering some dine in food, they missed the whole principle realizing free stuff doesn t buy people over. Provide the service that people are expecting and treat everyone with the same respect. Very bad service! I Highly do not recommend if you are big on customer service. I will make another review and add the managers name!