Anjel Noorbakhsh Review of Aéroports de la Côte d'Azur
This is a review to WARN you about the bus tickets...
This is a review to WARN you about the bus tickets being sold at the Nice International Airport.
My husband and I purchased two tickets for bus number 250 from the train/bus ticket kiosk in Nice Airport terminal 2. This was for the express bus to Antibes. The person recommended we buy the return tickets and we did. At the end of our stay, we waited for 20 minutes in the bus stop in Antibes to get the bus back to Nice airport and the bus driver DID NOT STOP! We then had to arrange for an alternative route to get to the airport and not miss our flight! When we went to the EXACT KIOSK in Terminal 2 to say we would like a refund for the return part of our tickets the person REFUSED it. The two staff in the kiosk were VERY RUDE, they admitted that this is a recurring problem that the bus drivers don't stop but this is not their problem! Whilst we were there another lady came and inform them of the same issue! This is a SCAM! They are knowingly pushing to sell return tickets but many cannot get the return bus. We paid 35 Euros for the two return tickets for the convenience of said "express bus" when the train is MUCH cheaper (around 5 euros!).
I then went to the information desk who kindly called the manager of the airport. The manager told me VERY RUDELY that "this is France, maybe in the UK they would refund you for not providing the service but we do not". If this is the customer service the "manager" is teaching the staff then it is not surprising to see such rude staff at the kiosk. The lady in the kiosk turned the hearing system "OFF" whilst I was talking and just laughed in French with the guy who was there also! The guy made faces at my husband, threw money to the window saying "I cannot give you this money" whilst throwing it!!!!!
I HAVE NEVER EVER in my life came across such rude customer service!
DO NOT FALL FOR THEIR TRAP OF BUYING RETURN TICKETS.
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