Had an amazing experience working with Kristen Mur...

Had an amazing experience working with Kristen Murphy at Liberty Mazda. She is kind, courteous and above all puts the customer first mentality into practice.

As a buyer, you are spending $30k+ on a vehicle and are looking for the best deal you can afford. I called both Liberty and Wellesley Mazda for a quote on the CX-5 Grand Touring Reserve.

Below is a great example of good and bad customer service:

On receipt of the quote for a lease/finance of a Grand Touring Reserve:

Me: Your lease quote is as high as an Acura RDX A-Spec, and the price difference between the two cars is ~10K, is there room for negotiation?

Wellesley/Liberty: What price are you looking for?

On me providing the price range am looking to pay:

Wellesley Mazda: We are not giving away the car for free!! This is a new model and we cant meet your price.

Liberty Mazda (Kristen): Mr. Shah, since the Grand Touring Reserve is a new model, we do not have a lot of discounts on it. However if you are interested we can go to a Grand Touring and see if we reach a deal!

She was respectful and not rude. Kudos to the Management at Liberty Mutual. I have recommended them to my friends, definitely don't go to the snobbish Wellesley Mazda.