My original review was 3 stars as stated in the se...

My original review was 3 stars as stated in the second paragraph - first paragraph is an update

Update - I was contacted by the General Manager of Carderos following my review, and I must say I was completely impressed by his reaction and response to my concerns. He stated that the server should have handled the situation differently and he would use my experience as a teaching opportunity with the server. He also said I should have absolutely mentioned that my halibut was dry as they need to know if their food is not being prepared exactly as intendd. He then said he was going to send me a gift card. Could not be more pleased with how this was ultimately handled

Great atmosphere and view right on Coal Harbour by the Westin Bayshore. Great covered patio/deck. The Halibut did not quite meet my expectations as it was slightly overcooked (I did not mention this to the server though). Was also charged for a refill of my cranberry juice /ginger ale without being informed beforehand. When I inquired with the server I got a insincere apology - I would have expected that the charge for the refill would have been taken off the bill. I am not one to ask for a discount/credit but leave it up to the establishment to decide what to do and then decide if I will visit again. Not a huge deal in the grand scheme of things but customer service a little lacking