We had our PGT windows and 3 slider doors installe...

We had our PGT windows and 3 slider doors installed 2 years ago. I cant seem to get an answer from anyone at the factory. So maybe someone else can tell me. When it rains we get standing water in the track 1/4 to 1/2 inch deep on the inside track. It slowly drains out. I shudder to think what would happen in a hurricane. There is an aluminum rail to insert but it is not water tight by any means. The inside track is always full of small leaves and dirt and it's on a clean patio. I have never seen this with any other sliders. Ther must be something wrong. Has anyone else had this happen? Help!