Molly Brennan

Review of HYATT REGENCY NEW ORLEANS

Let me start off by saying that I ve never written...

Let me start off by saying that I ve never written a review before for a hotel. With that being said, I feel compelled to write this review on behalf of the horrible and unprofessional experience I had at the Hyatt Regency in New Orleans. I arrived with a large group of over 100 students, and we had made the reservations 10 months prior. We were told to check in between 2 and 3 pm. As I write this review at 5:53 pm, I have been sitting on the floor of the conference room for the past 4 hours. No employee has been able to offer us any help in fact, they ve remained outside of this room and won t even confront the hundreds of adults whose plans they have ruined. We have a limited amount of time in this city before we return to Florida, and have paid a hefty amount of money for this road trip to even be possible. It is completely unacceptable that we have been treated like this with no answers. With reservations set almost a year in advance, there is NO excuse for a 3 hour wait while hotel rooms are STILL being put together. I really have no words for my disappointment in this hotel and will absolutely be reaching out to a representative of this company for answers and consolation. If you have time sensitive plans and need to be checked into your hotel within 4 hours, you may want to look elsewhere.