renu gokhale

Review of Shangri La Georgetown,Penang

The hotel staff can be more focused on the custome...

The hotel staff can be more focused on the customer need rather than meeting their timelines and work. 2 specific examples from my stay which put me off a little:
1) I was having a 1X1 meeting late in the night, and wanted a beer since it was 11:30. Firstly the BAr lady refused and asked me to order as room service in the Lobby. When I tried doing that, they told me that it can't be done.
2) NExt day for breakfast I reached 5 mins late for breakfast so while some spread was still there they refused the entry. I don't mind that but the lady at the counter didn't allow me a takeaway coffee citing that breakfast time is over. She wasn't wrong, but it left me unhappy.