Relatively quick service in A&E but...

Relatively quick service in A&E but...
My elderly parent was left waiting for 5 hrs for transport home, was given nothing to eat or drink during that time. She was sent home with no care plan and important antibiotic tablets that we found by accident in her bag the next day. Supposedly, when I phoned for information the next day (after being on hold for 53 minutes) it was my fault for not asking the right questions when she was released!
Pembury makes Maidstone hospital look amazing!
Just proves a posh new building is not the answer to staff shortages that put so much pressure on the remaining team members they lose their capacity to do the job well!