This party only sends a standard letter that they ...

This party only sends a standard letter that they have on the shelf. They do not bother for other receipts and other matters. And you end up paying a sloppy 400 euros for that !! Misleading website in which you have to upload all costs and receipts incurred. And believe me, you have a lot with a delay of 31 hours. When they contact us by telephone they say cheerfully, we can arrange a maximum of 600 pp reimbursement for you (so you must hand in 200 pp). You must then submit the other receipts to your travel insurance or to the airline yourself. Sorry but if I had known that I would have collected 600 euros myself. I assumed that a party that would act if the expert had more in house!