Parys Durham

Review of Westchester Medical Center, a ...

A great facility and very clean; however the nursi...

A great facility and very clean; however the nursing staff that I experienced acted as if they do not care about the patient I was visiting. I tried to speak with them on behalf of the matter but you can tell that they did not want to be bothered with that particular patient at all. I called to follow up and was questioned and spoken to very rudely by the representative who stated there s nothing I can help you with and if changes take place with the patient it is you (family s) responsibility to figure out what is happening not the staff s. I explained we cannot play the guessing came, especially when it involves a life. They do not inform us on changing conditions nor state of patient we drove from facility to facility and had to figure it out for ourselves. That right there is by far the poorest communication I have ever encountered personally and professionally and that needs to seriously be addressed from a management level. Possibly coming up with a strategic plan to improve the effectiveness and efficiency of communication, even if it means adding an additional position. No life should be at risk for the negligence of a team who does not care. This is the medical field every life counts.