Scott Lawson Review of ALVIN C. YORK VA MEDICAL CENTE...
I want to start out by saying that I believe that ...
I want to start out by saying that I believe that this is the best VA facility in the US. Not every experience started out well, but every person there made sure that there was a positive outcome. I want the Director of this facility to read this one. On December 28, 2020 I had a scheduled appointment with my specialist. As I was not informed of his much needed vacation, I drove many miles and several hours to find the facility locked down. I was confused as to being a little older and very stressed out. I entered the urgent care area and an ambassador immediately started to help me. He got me to my check in spot and there they informed me that my Doctor wasn t there. He immediately advocated for me then escorted me to the waiting room in hopes that I could see someone. He stayed with me until I was able to talk with someone from the MU-SUR/GU/URO/MD. The first lady told me that there were no spots available. She then said that she would get my nurse Sam Hagan. They put me in the waiting room. I was crying because I ve been without labs, breathing medications for many months to this point. That problem was managed by over the counter meds that kind of work. I cannot manage my prostate over the counter and dangerously close to running out of medicine. Mr.Hagen came and got me from the waiting room in an reasonable amount of time. The first thing that he did was get me squared away with my prostate medication. He then above and beyond the call of duty diligently started try to solve my other issues. He ended up being successful in getting me my much needed medical supplies and medicine in the pharmacy that day. He profusely apologized for me slipping between the cracks in this Covid-19 mess. I was seen by my specialist a little over a week later. I have been offered to drive closer to home. But I love my healthcare given at this facility. It is worth my time. I want this man recognized for his commitment to all that have served their country! Thank you Mr. Sam Hagan! Also want say to my Doctor, thank you for remembering whom I am and our funny conversations picks up year after year. Personal care from people that care. Thank you!
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