Vanesa Ellis

Review of Fort Lauderdale Marriott Harbo...

We had a great time at this resort, but boy one st...

We had a great time at this resort, but boy one staff member made this trip incredible! Grace, Assistant Director of Services was so helpful. We stayed here for 6 days 7 nights. Our family had a great time, the kids loved everything...from the pool to the beach. When we left, we were sad to go....when we arrived at home we realized we did not have our dirty laundry bag! and we had no idea where we had left it. We called the hotel right away and the first few people that picked up were not much help at the front desk, until I finally reached Brian. Brian was kind enough to connect me with Grace, who did everything she could to find our bag. Especially after I told her that my daughters very special blanky was in that bag. After 24 hours of searching and looking....Grace never gave up and she found our bag! Grace was helpful when no one else cared. I'm so thankful for Brian for taking the time to take our info and share it with Grace, and for Grace for being kind and understanding...Thank you! We had over a week of brand new clothes in that bag! You are amazing Grace, and we appreciate all that you did.
On a side note, my daughter was sick for one night...she had a bad sore throat....the next day someone knocked on our door and had soup and crackers for her at no charge!!! I'm not even sure how they knew we had a rough night....this hotel took great care of us!!