Anita B

Review of Victoria Regent Waterfront Hot...

We stayed in a one bedroom suite in August 2020 fo...

We stayed in a one bedroom suite in August 2020 for two nights. The balcony and views were beautiful, the location itself is convenient and the front desk was helpful. The reason I am giving it 3 stars which would have otherwise been a 5 star review is cleanliness. My boyfriend and I found someones dirty underwear in one of the closets in the bedroom. We were pretty disappointed about this as rooms are supposed to be thoroughly cleaned and given the covid-19 situation, housekeeping should be very vigilant with their cleaning. The staff were shown the dirty article of clothing and they were very apologetic. They discounted about 60 dollars off the price but I think we should have gotten a bigger discount considering we paid over 300 dollars a night for our room. We also noted that upon arrival the balcony doors were left open as well as the screen doors so we had to shoo some flies out of our room.