Review of Tuffy's Eatery

3 years ago

/ 10

/ 10
Let me start by saying this- we had a group of about 30 people. We ve been told Tuffy s in Mauriceville is a great place to eat, especially with a Group. We planned a surprise birthday party here solely based off of reviews.

I don t even know where else to begin. It was quite apparent that our two servers were overwhelmed. I m not sure about the young lady we had, but the young man serving us certainly didn t know what he was doing. Initially, we all got drinks. Awesome. We all waited a little bit for the guest of honor to arrive. Once he arrived we all started ordering. Appetizers came out. There was an array! The only ones I personally tried were the fried pickles. Although they look delicious, they are skinny & over salty. They tasted like batter and that s all! We ended up with a bunch of extra side salads, i think the kitchen made them twice. 20 minutes later, {some of} our food arrived! Awesome! Looks great- except a large number of us still don t have food. It took 15 minutes longer for some to get their plates. At this point, we ve been here an hour! During this entire time, we never got any refills on our drinks. We finally all get our food; only some of it got eaten. I got the Chicken Monterrey; It had a weird flavor to it. My husband got a burger and fries. By the time it got to us, it was luke warm. There was no sense in trying to send it back as it would I ve taken another half hour to get it again. Others got the country fried steak; mostly batter, some steak. Still, no refills. I had asked for one when my meal came and didn t receive it until we were waiting on the checks. The checks. Where do I begin? As we were boxing up our left overs, the servers went around AGAIN and asked all of us to repeat all of our orders. Supposedly, there was a glitch in their system! All meals were on one giant ticket and for whatever reason they couldn t get them to split. We waited on them to resolve this issue for nearly an hour. All 30 of us waiting around for an hour! They never did get it resolved and basically told us we d have to repeat our order for a third time in order to pay. There was no apology, only thanks for your patience , no offered cake, no discount and they included the gratuity anyway. Now- I understand the servers make minimum servers pay, but after all of the issues we faced tonight, we should have decided the tips. I ve heard the lady checking us out was rude to numerous people. I was so done with it I just signed the check and left.

I ve been in the food industry, in fact, my handlers license is still valid. These servers need a lot more training, the kitchen staff needs to use less salt and the customer service needs to be improved heavily. I m very disappointed in the service we received tonight. 2.5 hours from start to finish is insane. We weren t just sitting around having a good time- we were waiting on the staff.