I used to be a huge fan of Bewley's, it was always...

I used to be a huge fan of Bewley's, it was always a favourite haunt of mine and I would regularly recommend it to friends and family. Since reopening though I have been twice and been horribly disappointed both times. The new queuing system is an awful way of treating loyal customers, both times I've been it was clear the staff are not quick enough to handle this system and get customers into empty tables. I was also shocked to see the sad menu with its handful of sandwich options, what on earth has happened to their amazing lunch menu they used to have?? Do they think they will recover their investment on fancy new pastries alone! On my second visit I ordered an almond milk latte. When my latte had come out the milk had totally separated, so I asked the waitress for a fresh one. My second was the same and before I could make a comment the waitress told me if I'm not happy I can speak to a manager because she will not send the coffee back again and she is not responsible for quality of my coffee. I waited some time for a manager and I politely explained I was not happy with the quality of my coffee. I asked perhaps the baristas are not used to working with almond milk and that I would be happy to take soy milk instead if that was preferable. The manager insisted the baristas were very good. My third latte was the same but at this point I was so disappointed with the whole experience, I did bother trying again. This is not the bewleys I know and love and I will not be returning again.