Lumei Xu

Review of Brotman Medical Center

It s always the people that makes the difference.

It s always the people that makes the difference.

I have been to its emergency room twice this week due to excruciating pain in the gut. The first time the staff were rather aloof and uncaring, making me feel like some annoying drug addict. I understand that sufferings and deaths are normal in the ER, but the indifference towards someone with a potentially deadly situation is just inhumane. A little more caring and attentiveness would comfort the patient much much more.

The second time I was there this nurse named Jesus was the exact opposite(which is why I rated 4 stars). He would get my attention while my eyes were closed through gentle touches instead of shaking my body like what I ve got the first time. He was always patient and really took care of my concerns. And he KEPT AN EYE on my IV infusion speed unlike the nurses during my first visit, who would NOT even take a look when I pointed out the infusion was way too slow, which they finally found out when adding another solution. After my pain has gone away, he even tried to help me figure out what my mysterious pain was caused by, and offered to help me with late night transportation. Such a great experience at the ER. It s always the people that makes the difference.