My rate would be negative 10 stars. DO NOT EVEN WA...

My rate would be negative 10 stars. DO NOT EVEN WASTE YOUR TIME WITH THIS OFFICE. In order to give a negative rating, I had to give one star, which is ridiculous. Not only is the staff is rude and they can barely speak English, you are dealing people that cannot comprehend anything. It appears all they know how to do is read off cue cards. I found that although I submitted insurance information to my husband's doctor 3 times, the claim NEVER submitted to either of our 2 insurance companies. I submitted the claim to both companies and copied all parties. I spent time gathering all the information, on the phone with all parties and sent a 19 page fax which included each time I submitted my insurance information to the doctor's office. Yesterday, I received a letter from Escallate advising that I cannot dispute the claim because they confirmed with the doctor's office that my husband is the party in question. Obviously, that was not the matter in dispute, hence the time spent apprising them of the situation was wasted. If you do not want to end up with the same experience, deal with your insurance company first. My next email is the better business bureau.