Bryan Cook

Review of Marriott Downtown Kansas City

Service at hotel lounge/restaurant was atrocious. ...

Service at hotel lounge/restaurant was atrocious. First night, Litzi was supposed to be our server. 7 people in our group. Over the course of 4 hours she came to the table ONE time. I had already ordered multiple times from the bar. Second night, another gentleman was supposed to be serving the lounge area we were seated in. He ignored us for half an hour. We then saw him dressed to go home and done with his shift. Went to order at the bar and it was almost after last call. He deliberately ignored our table so he could leave early. Talked to manager. She knows of the problem. Time to fire some bad employees.