Sadly, zero stars is not an option. After having m...

Sadly, zero stars is not an option. After having my great uncle transported to this hospital via ambulance from a local nursing home after being found unconscious by us when we went to visit yesterday, we were very displeased with the quality of professionalism. The nursing home staff stated his oxygen level was low, they heard fluid in his lungs, and he was having difficulty communicating when he arrived at this hospital. He has had numerous medical problems in the past including a stroke. When he was disoriented, did not recognize family members, was very difficult to awaken, having trouble breathing, and unable to respond other than nodding, our family and the nursing home staff felt something was seriously wrong. According to Tennova, he was completely healthy. When we asked if he would be kept for observation since his condition had improved but he had no memory of the hours leading up to the ambulance ride, the doctor informed us, "He is fine. What? Do you want him to be sicker than what he is? Nursing homes exaggerate problems and I'm sending him back." No. Obviously we do not want him to be sick, we would just like an explanation as to why he was unconscious and very difficult to wake up, why there was fluid in his lungs, why he had no memory of what had taken place, and why his oxygen level was low when three hours prior he was fine. Meeting patients and their families with snide remarks, rudeness, and dismissiveness is unacceptable. Obviously the name change was only to save face because of Gateway's horrible reputation not to improve patient care. Unfortunately, coming via ambulance from this nursing home, we had no choice but to use this horrible excuse for an emergency room. We will be visiting another hospital where doctors care about their patients well being and addressing the patient's family's concerns. We will be seeking a second opinion.