Zhang Josie

Review of Town & Country BMW

I returned my car at the lease end. Nobody did the...

I returned my car at the lease end. Nobody did the inspection and nobody checked if I forgot to bring something when returning. And after two months I received a letter which said I was charged for $550 for the missing cargo cover. I had the car for 3 years and I removed the cargo cover the first month of the lease so that I forgot to install it back. Nobody told me on the day when I returned the car. Nobody contacted me for it thereafter and I even didn't know it until I was charged for $550. That was a really bad experience that I have two cars with BMW and I just realize that the service was so bad.