Lauren West

Review of JW Marriott Desert Springs Res...

If you enjoy terrible service (room and poolside) ...

If you enjoy terrible service (room and poolside) and unannounced pool parties with crazy loud music and pools filled with drunk 20 to 30-somethings, then this is the place for you. If not, read on and then plan to stay elsewhere.
We are staying at the hotel right now and couldn't be having a worse experience. We're here for Father's Day weekend with our 2 kids and some more family and came expecting to have a relaxing/calm weekend (as much as possible with kids!). What we have gotten is terrible room service, even worse poolside service, and a total party atmosphere that no one warned us about. We arrived Friday afternoon and had to take a room with 2 double beds for my husband and I and our 2 kids (7 and 4) because they apparently don't have rooms with 2 queens. I'm 6 months pregnant and let's just say my husband and I are not sleeping comfortably in a double bed. Yesterday afternoon we came in from swimming and there was a random rollaway bed in our room that we didn't ask for, so we had to have that taken away. When we got home from dinner we called around 9:30 to ask if we could have a few spoons sent up to our room. There's no direct way to reach room service so we had to call the front desk and ask. A half hour later, no one arrived so my husband made the long walk to the lobby bar to get some spoons there (our room is close to the pool but far from the lobby). We eventually went to sleep and at 10:30pm, room service comes knocking on our door with the spoons! Like, knocking on our door shouting room service without even considering that we may be asleep after having waited an hour for you to show up. Saturday morning (today) we came to the main pool early and grabbed seats poolside. The shallow end of the pool was great for our kids and we enjoyed being out here for a while... that is, until the DJ set up along with "tacos and tequilas" and our day just went downhill from there. When we booked, we had no idea a party would be happening at the pool. After speaking with the manager he confirmed that they do not have this information available on their website, so unless you just happen to have heard that they have these parties every Friday and Saturday all summer long, you would have no way of knowing. The music is incredibly loud (I like music, but this is just ridiculous, plus we're so close to it) and all the adults (the ones there to party) flocked to the pool with their drinks and took over basically the entire pool. We eventually had to remove our kids because even being with them in the pool it wasn't safe with all the adults standing around--we literally couldn't keep a close enough eye on them. It took forever to get someone's attention to order food, which then took forever to come out and then still had something wrong on the order. Everyone drinking by the pool left beer cans, drink cups, trash, etc. along the edge, of course where our seats were, so we kept having to step around and over all the trash because no one from the hotel was cleaning it up. The food containers that held our old food also sat out for hours. Eventually, someone came to clean up the disgusting mess. Apparently the security guards are just there to stand around and randomly blow whistles and not notify any hotel workers that there is trash literally everywhere. We finally had our kids calm sitting mostly in shade that they needed after so much sun, when some hotel worker came up and starting closing our umbrellas (first before saying anything to us) and when I turned around she told us m she had to close them because of the wind. There was hardly a breeze! And nothing more than had been there yesterday and most of today. That was the last straw for me. We immediately packed up our stuff and left the miserable "pool party" and headed up to our room where you can still very clearly hear the music blasting. I can't believe we still have another night here--I wish we had somewhere else to go. Worst hotel experience I've ever had! Ww spoke with a manager who made a couple of accommodations for us, but we will NEVER be back here.