Great overall product, but customer service call s...

Great overall product, but customer service call system needs work and they (like everyone) are dependent on Openreach, which is always a bad situation to be in, given how completely useless Openreach are. The basic Plusnet service is very good and reliable and they don't mess around with Internet traffic as their parent (BT) do. The call system in use by the customer-service teams is poor. It's very common to be passed from person to person and each time that happens, you're put back into a queue with the music and then have to give passwords again, etc. This is a problem that can be solved, so I'd expect Plusnet to do that. The general service, fault reporting (rare), updates and knowledge of the staff is good. Static IP addresses are offered for free on most tariffs. Now - if only Openreach knew their a**e from their elbow!