Carolina Taylor

Review of The Woodlands Operating Compan...

This is directed to the corporation regarding Cree...

This is directed to the corporation regarding Creekside The Residences located at 26700 Kuykendahl Road. I tried to work with the property management with no answers, no resolution and no lease renewal requested in October. My renewal is mid December. I am dealing with 2 major issues.
1) I was charged for 7000 gallons of water costing me $102. When I asked about the charges, everyone agreed it is not possible for me living in a 1 bedroom, 1 bath apartment to consume that much water. My water bill started fluctuating May. For the last 4 months charges have skyrocketed to impossible amounts for consumptions. When asked for answers as to why, no one has been able to give me any. They sent me to the MUD district that sent me back. They sent me to Conservice, the company that submits the charges. I have asked to see exactly what water consumption I was charged for. Katie, Property Manager, offered a 1 time credit of half the amount to $52. This does not address the past months nor is it a satisfactory solution because I have been over charged for months with no proper record of consumption. They have not provided me with any documentation to support the charges nor do they seem to be investigating the matter but simply giving up on finding one. I have asked neighbours with 2 bedroom apartments and 2-3 tenants and their water bill is approximately $38. Something is very wrong here.

2)They have not renewed my lease after I requested it without the guarantor. I have provided all paper work they requested as proof of income and I have still not received a renewed lease. It is now 2nd of December and I still do not have an amount nor a lease to sign. Penalties for late payment are charged on the 3rd. How is this ok?

I hope the corporation steps in. The management has not been able to solve the problems they face nor is their attentiveness to the needs of the tenants being addressed improving.