Sharon WrightReview ofPet Supermarket
I live in Key West ,Fl, I just adopted a kitten th...
I live in Key West ,Fl, I just adopted a kitten the day before Thanksgiving from Petsupermarket through the FKSPCA. there were two brothers, I can only have two pets where we live, and at present I also have a 17 yr old cat. When I went back in to your store I was met by a very nice lady who told another lady that We I wanted to get one of the kittens, Who in a lower voice said that they wanted to adopt them both to the same home, After a brief conversation the nicer lady said isn't it better to give one a new home rather than neither of them?
I was really upset I had already picked Campbell, Now I was on a guilt trip. And was considering not getting him because she told me that They would not be open Thanksgiving day and the other would be lonesome. My daughter was driving me around that day hunting for a Cat or kitten I could adopt. And she was leaving the next day to travel home. I did however get Campbell and we just love him. I would have taken both and still feel bad that I wasn't able to do so.
But I feel that it is improper to make your customers feel uncomfortable in wanting to make a purchase, especially when it comes to a living animal. It was told to me 3 times that they didn't want to separate them. I'm not writting this to be rude, I just think a class in customer service would benefit this person. I understand her thinking, But in the end we ended up with a loving Kitten. and my vet said yesterday campbell is mostly a Bombay cat. All black and goldish copper eyes. A real LOVE.

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