I have called twice for the two days and sat on ho...

I have called twice for the two days and sat on hold for 2 hours each time to obtain a title for a car that was paid off 12 years ago. I kept getting transfered to various people. The last person I asked to speak to a supervisor they refused to allow me to. Customer service representative went by the name CJ. At 6:59 pm he hung up knowing I would not be able to call back in time to speak to anyone. I intend on calling back and having their supervisor pull the call I had with him. I asked over 20 times to speak to a supervisor and was refused. The account is an old account and needs a special system to pull it up but everyone refused because they just wanted to go home for the day.