Review of Bathing Solutions

4 years ago

Avoid

Avoid
Firstly I have raised these issues with the company but feel nothing was done and want to prewarn others.

This company belong go a group who offer bathrooms and wet rooms targeted at older people and those with disabilities. On making initial contact I received a call from a lady who asked how old I was as I sounded too young and their services were for older people, even though I d checked their site and they said they were for people with accessibility issues, which was me as I have a disability and can't access a standard shower, and the items shown were what I was after. When I feed this back I was advised that training would be given.

I went ahead with a no obligation quote appointment. Due to wanting my husband there with me we arranged to book an appointment for when he got home from work, which we were advised was no issue.

The appointment was with a man called Peter. Please if you have an appointment ensure someone else is there with you. He went from polite, but not listening to me, to very aggressive and threatening. He didn't listen to what I NEEDED and when I tried to ask questions to ensure what I would be getting was accessible for me, he told me to not worry it was all in hand. When it came to money he wouldn't talk to me, only my husband... Unfortunately for Peter I actually earn more money and he was talking to the wrong person, completely ignoring me. The whole time it was like I wasn't even there and he just wanted me to be quiet. I was told by him I didn't want a wet room as they look horrible. I argued that I has seen nice one and when I said could I show him he ignored it and told me I wouldn't be having a wet room.

Costs seemed plucked from the air. Things thrown in that I didn't want or need. Free shelf, free sink, free flooring. Then suddenly the price dropped when he worked out an interest free payment plan. He wouldn't give us a break down of costs, just a bulk price. He then started filling out a form and asked financial details, I asked if he needed them now as we wanted to think about it. With that he flipped and became threatening. He told me he had come out late to see us, we had wasted his time, if I didn't accept it there and then the price would go up and I would have to wait months before he could come back, even though I told him I only waited a few weeks for him which I had delayed myself. He then said f**k you to me under his breath! Then was so rude to us while he packed up and left. No one should be subject to that especially being threatened in your own home. I was so upset and panicked when he left. I reported this to the company and explained that I was even thinking or reporting him for his threatening behaviour to the police. It seems nothing came of it with the company and I guess he is still working there. Please have someone else with you if you do go with this company and if he is coming to visit. I wouldn't want to be in the same building with him or wish anyone else to with the sudden attitude switch he had.

Luckily I did my research and found a company who wasn't linked to this group of companies, who have done my bathroom as I asked and needed. The bathroom Peter told me I needed wouldn't have been accessible at all.