Robin Morley

Review of Audi Wynnewood

My experience buying a car here was fine, but comi...

My experience buying a car here was fine, but coming back for service was horrible. They ordered the wrong part (although I confirmed it over a month in advance), and I'm still chasing it down. They did the standard 25,000 mile service, but didn't finish putting together the roof rack that was purchased with the car as requested, and should have been done at purchase anyways. They also quoted outrageous prices for additional repairs they claim are needed, which I declined. Jason Shaw, the service person who "helped" me, had the audacity to tell us that we'd be getting a survey in email, and to "just give him a 10, and if we're not going to give a 10, just delete the email." They also returned the car filthy, and only after specifically asking, gave us a certificate for a free car wash in the area. I am so frustrated with the level of service provided and will never return here. I would never recommend these people - go to YBH Audi in Newtown Square, they actually take good care of you and have better loaner cars!