Dear Sixflags,

Dear Sixflags,

I m unbelievably hurt by the actions of the tram conductor and driver. Today April 20, 2019 at 1:08 PM I was Approached By what I now know him as Bob. He removed the chain to the waiting area and before I could push my stroller Proceeded to tell me that it would not be able to take up one seat of the tram and that it would have to be placed on the floor. He proceeded to ask me (condescendingly) if I had ever been to six flags before I stated yes I had been there the day before.

While visiting the park yesterday around this time as well i never was told this by any other tram operator. I stated to Bob that my visit yesterday they did not inform me of that. He then said that they were not doing their job correctly then.

As I was holding my nine-month-old I began maneuvering my stroller to be able to fit on the ground of the tram which bob made no effort to assist. Once it was on the ground of the tram I proceeded to ask if this was OK to Bob he then stated no because of the wheel slightly hanging off the side of the tram I was not going to able to do that either.

At this time other customers of the park had seen me now flustered, holding a baby and our possessions while moving a stroller all different directions and began to help me maneuver my stroller to where it would fit exactly how Bob would like it to fit inside the tram however the wheels did end up taking a seat of the tram and Bob said that was fine which in the very beginning we were trying to avoid because he said that my wheels could not take up a seat of the tram And they could not hang off even an inch, not even a little bit outside of the tram.

At this point I m flustered because he told me that I couldn t do something and then proceeded to allow me to do something after other customers had to get involved to help me... then at the end of the ride I asked for his name he refused to tell me and I then kept questioning him he then stated his name was Bob I asked for the last name he refuse to tell me his last name as well I then turned to the driver of the tram and asked him his name he reported back to me that I am not answering any questions I am not in this ordeal as I continued to asked for their names..John as I now know him turned to Bob and stated that he needed to call security on me. I asked them to please call security so that that we could get this solved because I am a second level security officer myself. I stated I would love to talk to security officer they then proceeded to drive away rudely and quickly.

As I walk the rest of my distance to my car I began to become very flustered and hurt by the situation
I absolutely love six flags I treat all of your employees with so much respect and I admire them so much and I was just profoundly disrespected...
I felt as soon as Bob had laid eyes on me and saw that I was caring a nine month old and had a stroller he made it very clear that he did not want me riding his tram, that it would be too big of an inconvenience for his tram to carry me and my daughter to our vehicle which is in area 52 in the very back of the park right next to the exit sign.

So I decided to call security myself to take a statement and as I was going to wait for security a security officer was doing his rounds and told me to speak with Delia and guest relations.
I no longer wanted to go back into the park so my husband located Miss Franklin and had her call me to get my statement and proceed with a written statement, not only was Mr. Snyder remarkably efficient at his job but Miss Franklin was no doubt matching his customer service and completely turned my day around from being hurt to feeling like I should give six flags a second chance.

I want to thank Miss Franklin and Mr. Snyder for their customer service and their understanding attitude I also would like to thank them for being efficient and very very good at their job!

However I would like to know what will be done about my harassment because I still do not want to even continue my membership at this point...

Thank you,