Very rude, no customer service skills. They give y...

Very rude, no customer service skills. They give you the run around. They will take your money but will not send any paper work nor email me when asking to. I told the rep I needed updated Info and could not get that. I told the rep to place my monthly payment on hold until I receive a receipt , she then told me to hold. She returned after ten minutes, and told me she couldn t place the account on hold and that her supervisor would have to but he s on a call. Long story short US Dept of Ed need to get a new collection agency. I know I m at fault for not paying, life happens, but if you re going to have a 3rd party payer or agency representing them , they should be more customer focused.