Laura Beckinghouse

Review of Renaissance Charlotte South Pa...

On today, April 16th 2019, I was visiting the Rena...

On today, April 16th 2019, I was visiting the Renaissance hotel in Southpark, in Charlotte NC, as I do several times throughout the year. However, today was unlike any other day at the Renaissance. Today I witnessed racism and possibly the hotel staff condoning the racism. As I was getting ice on the 5th floor, Room 505 displayed character that was uncanning and unbecoming of any human being. Kandice, one of the attendees there (I remembered her name because she recently asked if I needed any thing) was at the door of 505 and when the "guest" opened the door, he greeted Kandice with racist remarks. He opened the door and proceeded to make a comment in regards to Donald Trump the current president, stating that it was OK for people of African American descent to be called the "N". He then commenced to say the "N", word several times and and whomever was in the room joined in with him saying the horrible word. I overheard a woman's voice tell them that they shouldnt say that all the time and there is a time and place for the "N" word. Wow. I was traumatized. I'm not sure how the housekeeper took the patron's saying that, I would think that she was traumatized as well. A short time later, then witnessed a gentleman grabbing cleaning supplies going into the same room, room 505. I assumed he was the manager because he attire was completely different then the attendees. I'm hoping he took care of the situation however I did not see the patrons leaving nor that I hear them being reprimanded for this behavior. Had i been a mystery shopper , the review would not have been pleasant for the Renaissance I just wanted to give you guys my feedback