Jess Fontaine

Review of The Roundhouse at Beacon Falls

Such a disappointment. This hotel is beautiful an...

Such a disappointment. This hotel is beautiful and the designer who handled the decor and overall style did a wonderful job. The day-to-day operations are seriously lacking and, unfortunately, affected our overall experience significantly. The personnel was rude on multiple occasions, the facilities weren't open when they said they were going to be (bar and restaurant were closed beginning at 3:00 PM - if you wanted to sit on the patio you could, until it was torrentially raining and they needed to find immediate seating for 50 people in the dining room: chaos), the facility signage wasn't great and we had to cross the stream with suitcases multiple times to find our rooms, one room smelled like mold because they haven't learned how to manage the maintenance of a shower that features exposed stone from the foundation (a beautiful detail, but one that traps water and has no ventilation). Breakfast was great and morning staff was lovely, but the rest of the experience was so terrible that I can't recommend it. We stayed here a few years ago and were looking forward to coming back, but won't be returning again.