This place is a damn joke!

This place is a damn joke!
They call. I call. It's been going on for 6 months because they haven't sent me a bill for that long. A very condescending woman by the name of Serena decides to tell me they won't send me a bill unless I make payment arrangments...let us evaluate that statement. I was regularly sending you payments and because it wasn't a an official arrangment made by you...you're gonna stop sending me paper statements...get some people who know how to work in customer service and send regular statements like normal collection agencies.