This a review I gave on your franchise Servpro of ...

This a review I gave on your franchise Servpro of Medford/Ashland in Oregon. I'm sure nothing will be done about this, but I feel you should know.

I wish I could give this place one star. In the beginning of the year I called and spoke to a lovely gal name Regina. She was as sweet as can be even with a lady screaming in the background. She apologized and said she would call back in a few minutes. She did so promptly. I told her about the issues at my daughters house and she created a bid and sent it to me with in an hour. When I called back and got a gal who spoke so fast I couldn't understand her. She rudely hung up on me while I was still talking. A few weeks later I called back and spoke to Brooke who felt it was okay to tell me that Regina was fired because she wasn't very good at her job. All the while I hear people talking about weed in the background. I felt that was unnecessary and asked to speak to a manager. She refused.

I should probably say that I have worked with Regina before on my sons restaurant. A group of guys who couldn't speak English came in and did a piss poor job. Regina showed up the next day and assessed and fixed all the issues.

It was disheartening to hear that the only one that (in my opinion) worth my time was fired for "not being good at her job," and that it was okay to tell a customer that.

I am sorry to hear that Servpro is still in business. Run as fast as you can into the other direction.