Very disppointed in our stay. They rate the Hilton...

Very disppointed in our stay. They rate the Hilton as four star hotel and it was a two star hotel. Never no beach towels, the waitress at the Bare Foot Bar/Grill was terrible, the public bathrooms never had soap nor paper towels and were dirty, the Wifi did not work and no one would help. Not enough staff through out the hotel and staffed seemed like it was a chore to help with anything.....and to top it off they asked how our stay was and we told them and they never did anything about it. We stay at Hiltons and are reward members and have never complained.