The condo was beautiful (4-5 stars), but the servi...

The condo was beautiful (4-5 stars), but the service was deplorable. Spent $50 to have a phone overnighted. It arrived at the facility at 9:00 a.m. Wonderful! Except it took 11 hours for the resort to find it, so didn't receive it until after 8:00 pm!!! No apologies, no offer of a refund for the overnight fee, no nothing. If it hadn't been for one young man who took it upon himself to make it his "mission" to find it, I highly doubt I would have ever even received it. Kudos to him, but I will NEVER stay here again. My 2 traveling companions agreed completely.