Aaron Blair

Review of Marriott Downtown Kansas City

So I am very displeased with this hotel as I write...

So I am very displeased with this hotel as I write this I am in my room and there is construction going on right above me. When we checked in we were not made aware that construction would be going on from 8AM to 4PM. I work in the room *all day*, so I am having to put up with all this noise. I get that the rooms need to be updated, they REALLY do. (my room looks like it was decorated in the 70s, its very clean but only has 4 usable outlets, 3 if you want to turn off the hall light, I had to buy an extension cord to plug in my CPAP machine so I could sleep because the outlets weren't close enough to the bed.)

Anyway we didn't find out until we'd already been in the room for a night that there was going to be this constant banging and whatnot overhead, we complained and they offered to switch us rooms but at this point I have all my gear from work set up so I don't want to move it. However good customer service would have been advising the guest that there is construction going on and asking them if they are planning on being in the room during the day and if so, placing them in a different room. I'm here for 4 days putting up with this noise.

I will never stay at a Mariott if it is my choice again, only way I'm staying with this chain is if it's a conference or a work booking. This was sub-par service. Bad planning. Oh, and charging $8 for 32oz of bad coffee? Laughable.