The bedroom is uncleaned, lots of dust in certain ...

The bedroom is uncleaned, lots of dust in certain areas, e.g. certains, wardrobe, cupboard. Room facilities' quality are poor, e.g. slippers, toothbrush, shampoo and shower gel. Service is the worst from all above, no one answered the phone from either at counter or room service line. Overall it is definitely not a 5 stars hotel, only worth 2-3 stars