Ed Kandil the salesman is great. Bill Jordan the f...

Ed Kandil the salesman is great. Bill Jordan the finance guy, however, used some sneaky techniques to charge me an extra $4k for an extended maintenance plan, after I'd told him explicitly that I did not want one. He then preceded to read me the payment details of a very expensive plan! I said "no". Then he read some lower payment details without saying it was for the $4k "bronze" plan. I said "it sounds better". And he took that as a "yes". To his credit, when I realized what had happened, Bill was able to send me a form declining the coverage (though that was more difficult than it needed to be). I guess it could have been an honest mistake, but it left me with a bad taste.