Ezra Depperman

Review of Galles Motor Company

Ed Kandil the salesman is great. Bill Jordan the f...

Ed Kandil the salesman is great. Bill Jordan the finance guy, however, used some sneaky techniques to charge me an extra $4k for an extended maintenance plan, after I'd told him explicitly that I did not want one. He then preceded to read me the payment details of a very expensive plan! I said "no". Then he read some lower payment details without saying it was for the $4k "bronze" plan. I said "it sounds better". And he took that as a "yes". To his credit, when I realized what had happened, Bill was able to send me a form declining the coverage (though that was more difficult than it needed to be). I guess it could have been an honest mistake, but it left me with a bad taste.