Manuel Gonzalez

Review of BMW SAN PABLO MOTOR

The workshop is a mess, a real garbage, super poor...

The workshop is a mess, a real garbage, super poorly organized, poor communication between employees and the worst, a waiting list of WEEKS AND EVEN MONTHS to fix your vehicle. Only for this reason it is not worth having a BMW in Seville, this dealer and workshop give a lousy service, any breakdown, even if it is minimal, if you want to fix it in the official workshop (as is normal in cars of medium-high range as this) will take at least 3 weeks and even more.
Today I took my car because I had a blow in the lower part, nothing serious at the moment but if it was not fixed I could go for more. After having my car there all morning (with the difficulties that entails), in the end they did not check it (because it was necessary to raise it and all the elevators were supposedly occupied). Finally they have told me, that by doing me the favor, they give me an appointment for August 20 (3 weeks later), but that they should give it to me by September 10 (almost a month and a half). During that time the car would be at the mercy of a more serious breakdown, and the workshop manager told me so. It is not the expected service in a high-end car. The car is only one month old, and it is at all risk with BMW Financial Services. I have it clear, my first and my last BMW, they are good cars, but their official workshop in Seville is crap and that is more than enough reason.