Gym is great but service not so much. The staff is...

Gym is great but service not so much. The staff is only as helpful when you reach out to them. But when it comes to being overcharged, account set off hold and not knowing about it, they won t help out with that. I got charged for 2 months off my maternity leave when I wasn t supposed to but they didn t do anything about it. They didn t even tell me they unfroze my account! I give 3 stars because of the gym and a lot of the staff is still friendly and helpful to their extent but not the ones who are working on commission.