Teko Elliott

Review of Southgate Volkswagen LP

I was recently in the market for a new work van an...

I was recently in the market for a new work van and not sure why I ended up at a VW dealership but had 20 mins to kill and it was right there. I was greeted the moment I was through the door by Jim Nourry and quickly explained what I was after. He seemed to know the inventory off the top of his head and less than 2 mins later had established that they had nothing in stock to suit my needs. We exchanged cards and without wasting anymore time I was off to my next jobsite.

2 Days later I got a call from Jim to say that he had tracked down 2 vans he wanted me to get a look at. I explained that work wasn't going to take me to the South end for a couple days and he guaranteed they would still be there for me as long as I could make it before the end of the week. Both vans he had found were exactly what I was after and well under my budget so I chose the one with sturdier shelving already in it. Left that day with all my paperwork to get insurance and plates. Now to find a lift back to pick it up.... no luck. Called Jim to explain how I wasn't sure when I would line up a ride and the time to bring it home and he said he understood and there was no problem leaving it on the lot as long as I needed. I did however miss the part where he inquired about my address cause I was some surprised an hour later when there he was at my door with the keys and my van (plus new windshield).

I have never had a dealership experience anywhere near what I got this time and I know where I'm heading next time!!!