Beth Edwards

Review of Vertex Roofing Contractors

I paid a lot of money for roof replacement at Lowe...

I paid a lot of money for roof replacement at Lowes in Woodbridge, VA. My roof wasn t that old and I had no problem with it but I thought it would be a good idea to replace it. Lowes gave the contract to Vertex roofing for roof replacement.
They replaced my roof and worked for 2 days to replace it. I noticed that they threw away my gutter covers and damaged the gutters during the roof replacement. I spoke to the supervisor and he sent the people who replaced the gutter covers. They repaired the damaged Gutters but told me they can t fix it completely and this is the best they can do.
They did not replace the rubber boots and the caulking of the vents which was 12 years old and rubber may not last for another 12 years. They saved $6.00 but put my roof at potential risk of leak. I checked other houses who replaced roofs recently and all of them had new boots and other things at the top.
After a few days I noticed they have damaged a complete bar of siding which I showed to supervisor and it took one week for them to send someone to fix it. The supervisor tried to justify every problem instead of fixing it.
After a few days I noticed they have not done a good job and the new siding which they put is broken again and it is out of place. I called Lowes and they called Vertex roofing and made appointment.
Next day I got a call from Vertex roofing and they cancelled my appointment and made another appointment. It was cancelled by the same lady who was always very rude and I tried to speak to the owner 3 times but they never let me talk to him.
When they fixed the siding the 2nd time it is a shame that they used all rusted nails and I don t know where they even got those nails.
This company is very cheap and unprofessional with incompetent people and they ruined my roof. These are the results after 6 weeks of installation and my roof will not survive, I have attached pictures. The workmanship warranty is 2 years and after that vertex roofing is not responsible for this poor workmanship. I am highly dissatisfied. I changed my roof for a peace of mind but I am more stressed now than ever because of this this nonprofessional company s work. I trusted Lowes due to its good name but they gave my job to a very low quality company. Whenever I call Lowes they tell me Vertex will repair which I don t trust at all.
I would never recommend both Lowe s or Vertex to anyone for their roofing or repair problems. RUN!