I tried multiple times to let the agency know that...

I tried multiple times to let the agency know that my property had become a rental and to remove the exemption. They never removed it and then put a lien on my property because I had exemption when I was not supposed to have it. They are stock in the 1900s with all their processes being so manual and archaic that not even mail notices make it to the right people at the right time....More like the 1800s :(