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Review of FMG Ltd

Today FMG collected me and my vehicle from my home...

Today FMG collected me and my vehicle from my home address. Sent me a txt promising a courtesy car would be available. They drove me 17 miles to the repair agent who did not have a courtesy car and left me stranded there for four hours. I had to book the day off work at short notice. They have advised me the complaint will be looked into but I think this deserves more than an apology.