Casey Cramer

Review of O'brien Autopark Fort Myers

We were in the dealership last night and tonight. ...

We were in the dealership last night and tonight. Cole worked with us and was great. He let my wife test drive a new Forester and then a used Outback. We went home and researched more. We found the Forester Sport edition and O Brien had one new. We texted Cole throughout the day indicating we wanted a certain color. They couldn t get it but would try a swap with another dealer (per the texts). My wife gets there first and I arrived 30 minutes later. A basic gray Forester was parked near her car with the doors open. She indicated it was our best option , per the sales manager. It s not what she wanted. It wasn t the right trim. The sport has orange accents and that s what she liked about it. It s the same boring car we test drove last night. The sales manager comes outside...loud, overbearing and rude. I lasted about 2-3 minutes and we left. He was arguing with me about other dealerships I had been in contact with. Very unprofessional. Stand by your service, don t downgrade other dealerships and, especially, don t raise your voice trying to intimidate customers.

I bought my Ascent last year from Cesar. He was great but gone. I had a coupon for $10 off oil change. The sign said $70. I was charged $95 ($105-$10 coupon). I let the service staff know and was told it s taxes. I replied that taxes aren t that much but it ll be the last money I spend there. I wish I never bought from this dealership. Never again!

Cole was a 5/5!