I am extremely disappointed in this company despit...

I am extremely disappointed in this company despite recommendations. I bought a ring in May 2019 - by October diamonds had fallen out. Having contacted Cara they agreed to repair and instructed me to send to their London outlet. This I did and I still have not received my ring back. Over 45 emails/texts/calls I have still not received my ring back. Whilst I understand a few months of delay - they seem to have just given up and now are not responding at all. Incidentally I also bought diamond earrings which the stick has broken off on one of them. I have not sent back as I suspect I won t ever receive them. So I have had it repaired at my own expense despite the earrings not been a year old and not worn all the time. Extremely disappointed with the whole experience of this company.