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We bought our house and the day we closed we found...

We bought our house and the day we closed we found out the furnace we broken. Our home warranty company couldn't get anyone to come out and fix it so we asked around and Genz-Ryan was the preferred company in the area. We are new to Minnesota and having a working heater is a must. Brent G was our service technician and right away he was polite and professional putting our minds at ease that he could get the heat going within the hour. It was 45 degrees in the house. Unfortunately it was only a quick fix on a 20 year old furnace. We ended up getting a new furnace but my story doesn't end here. We had to fight with my home warranty to company to cover some of the cost. That's where Brent stepped in and went above and beyond in getting me the paperwork needed and speaking to the home warranty company several times to get us reimbursed. This isn't part of his job. We did get partially reimbursed thanks to Brent. I know we'll need additional HVAC work done in the next year and Genz-Ryan will get our business. Customer service is not dead. Thanks Brent!

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