Lack of responsibility and respect for customers. ...

Lack of responsibility and respect for customers. Were left for months with property issues, despite the fact that the problems were reported since the 1st day we moved inn, no one gave a s**t about that. Agency manager (Mike) is literally the "man of promises", same as maintenance manager(Robert). Had twice a severe water leak, no electricity, no working heating, no working washing machine, and still no working ventilation.