*EDIT*

*EDIT*
What a joke of a company. They send money as requested. The bank asked for more information. TransferWise decided that they couldn t give it and instead of informing me about the issue THEY request a refund and again didn t tell me. Resulting me still flying to turkey and not knowing till the day after that because of non payment my surgery was cancelled! And nobody is taken responsibility! 4400 down the drain.

Don t use TransferWise for anything small or big because their customer service reps are shocking and all they say is we understand sorry for the inconvenience

TransferWise you owe me 1500 on wasted flights and costs!

you are not sorry about the poor experience, calling you or emailing you is completley pointless, nobody I have ever spoken to has English as their first language. even when asking for someone to call back from England it doesn't happen.

the financial ombudsman asked to investigate the matter before they are allowed too and you refused. sending me a half arsed email. And blaming me for your mistakes, even though I have it on paper that you requested the money back without informing me.

Its now under investigation with the financial ombudsman - so no you don't care about your customers as if someone does a simple google search there have been far to many situations very similar to mine.